FAQs
Optimizing the effectiveness of your Baouw, storing them properly, choosing from among the recipes... Here we answer the most frequently asked questions by our Baouwers.
Once your order has been dispatched, you'll receive an email from the carrier so you can track the progress of your order live. If you don't hear from us within 48 hours of placing your order, you can check your spam folder or contact Customer Services.
At Baouw, we try to keep our prices as fair as possible throughout the year. That's why we don't offer discounts on our products and we don't have any promotional codes for first-time orders.
On the other hand, we have discounts on bulk purchases (packs of 20 or 40), as well as a ‘good deals’ tab, where you can find all our bargains.
Finally, we like to say a huge thank you to our loyal community. We'll be able to offer you exclusive deals via our newsletter if you join Club Baouw!
If you wish to return your order, please contact us at eshop@baouw.fr with your order number. We will then be able to answer your questions and give you the best possible advice.
Find out more about our terms and conditions of sale here !
You have 14 clear days from receipt of your products to exercise your right of withdrawal.
For full details of this procedure, please refer to our general terms and sale conditions.
Don't panic, orders arrive within 3 to 5 working days. You should have received a follow-up email from the carrier. It may have fallen into your spam folder.
After this period, you can contact us by email at the following address eshop@baouw.fr . We will then be able to check the delivery status and forward it to you.
If you have received your order but one or more items are missing, you can also let us know by e-mail and we will get back to you as soon as possible to resolve the problem.
Orders are processed and dispatched within 24 to 48 hours, depending on where the order is sent. We generally allow between 3 and 6 working days between the time you place your order and the time you receive it.
We remind you that express delivery is not available on our website, so plan to place your order a little in advance.
We deliver anywhere in the world, with the exception of the following countries:
Afghanistan, Biélorussie, Birmanie, Afrique centrale, Cuba, République démocratique du Congo, Ethiopie, Haïti, Hong Kong, Iran, Irak, Liban, Libye, Mali, Nicaragua, Corée du Nord, Guinée, Guinée-Bissau, Russie, Somalie, Soudan, Syrie, Ukraine, Venezuela, Yémen et Zimbabwe.
If your order has arrived damaged, we advise you to send an e-mail to the following address eshop@baouw.fr, If possible, send us photos of your delivery note and the damaged parcel. We will get back to you as soon as possible by e-mail to resolve the problem.
If you have any doubts about creating your account, contact us using the form on this site or by e-mail eshop@baouw.fr. We will then be able to provide you with the best possible response and guidance depending on the problem you encounter.
You can request your forgotten password when you log in. You will then receive an email allowing you to change it. If you have not received it, please check that the email address you have provided is the correct one. If you still don't receive anything, we're available in the chat room to help you.
We recommend that all Baouwer sufferers with intolerances or diabetes check with their GP before using our products. Every case is different and it is important to know the patient's condition.
All your Baouw are made with foods of high nutritional value. We've removed anything that could upset your digestion: lactose, cereals, gluten etc... So they're all perfectly suited to the various intolerances of this type. On the other hand, they all include oilseeds, particularly for their fat content.
For diabetics, the aim of Baouw products is to maintain a low glycaemic index during exercise, to avoid glycaemic peaks and reactive hypoglycaemia. Our bars and purées have no added sugar, so they have less impact on blood sugar levels and are therefore suitable for type 2 diabetics. We even have many consumers with type 1 diabetes who tell us that they get very good results when they eat Baouw.
To find out more, read this article: "DIABETE, ALIMENTATION ET SPORT"
Our 50g bars (excluding protein bars) and energy purées contain only the sugars naturally present in the fruit. The sweetness comes solely from the quality of the fruit used, picked when ripe, and the inventiveness of our chef Yoann Conte, who has two Michelin stars.
Our gels and protein bars contain agave syrup, a natural sweetener.
Baouw's aim is to provide you with the energy you need for your efforts, while remaining healthy for your body. Not adding refined sugars goes a long way towards achieving this. It's also a way of controlling and maintaining a moderate glycaemic index, to avoid blood sugar spikes that can lead to major slumps later on. To find out more about the positive effects of fructose on your body, read our blog article "Fructose, sans sucres ajoutés, glucides...Le point sur le grand méchant sucre !"
In your Baouw, you'll only find fruit, vegetables, oilseeds, herbs, spices and extra virgin olive oil. All these ingredients are organic.
The gels contain only fruit, agave syrup, plants and extra virgin olive oil.
In our protein range you'll find organic vegetable proteins and natural added sugars such as agave syrup or cane sugar.
The main difference between your gels and your purées is the carbohydrate content. Your purées, with no added sugar, contain an average of 15g of carbohydrates, whereas your gels contain 30g thanks to the natural sugars in the fruit and the added agave syrup.
The texture of your purees is more satiating because they're a little thicker, and the recipes are either savoury or sweet, so they're better suited to medium-intensity, long-duration efforts. Your gels, which are more concentrated, provide a real boost, are better suited to intense efforts and can be consumed either pure or diluted in a 500ml flask.
For more information on this subject, see the article : energy gels an purées énergétiques !
Your Baouw energy bars contain no cereals. And we obviously have good reasons for not using them. Cereal bars are rich in gluten, which is not necessarily good for our intestines. They are often refined with empty calories and very sweet. This is not the case with all cereal bars, but it is important to read their composition carefully before consuming them.
If you'd like more information on the subject, read our article « BAOUW, LES BARRES DE CÉRÉALES… SANS CÉRÉALES ! »
Most industrial compotes contain additives and added sugars, which are bad for your health and can cause blood sugar levels to spike when you exert yourself. Your Baouw purees contain only the sugars naturally present in fruit. These sugars are better absorbed by the body. They also have more calories because they contain fats (from extra virgin olive oil) and proteins (more present in savoury recipes). They allow you to maintain all the nutrients you need during exercise, while preserving your health.
At Baouw we've decided to make energy gels rhyme with naturalness, and at the same time, performance and health. In other words, energy gels that provide an optimal carbohydrate intake (30g per gel), are easy to chew and light to carry, but contain no refined sugars or other additives.
In other words, these are energy gels made entirely from foods found in nature, prepared in our own kitchen pots and pans, without the need for laboratory test tubes.
Conventional gels, on the other hand, supply the body with large quantities of ultra-processed carbohydrates (such as glucose syrup) and cause blood sugar levels to spike. This can be harmful to your health in the long term.
You can find all the information about our gels in the article : "Tout savoir sur nos gels d'origine naturelle"
You can find the nutritional composition of your Baouw on each product page.
In our manufacturing process, we focus on proximity. We always source and manufacture as close to home as possible, at three production sites, two in the South of France and one in Catalonia.
You can buy your Baouw directly from our website. We also have a number of specialist sports shops throughout France. You can find them here: Baouw Resellers
Your Baouw products are suitable for all types of effort. You can find all our instructions for use on the specific pages for each product or directly on the back of your product packaging.
Your Baouw products don't have a use-by date, just a best-before date (from the day of production, which is the recommended best-before date) that can vary from 12 to 24 months from production. This means that you can eat them even after this date: they may just have lost a little taste or hardened a little.
Your products are preservative-free. Your recipes have been designed to contain antioxidant ingredients (extra virgin olive oil, fruit, spices, plants, etc.) and to be as unrefined as possible in order to preserve as much naturalness as possible while ensuring a long shelf life. Thanks in particular to their highly protective packaging.
We advise you to hydrate regularly at an average rate of 500 ml/h of effort, to be adapted according to the heat and your level of perspiration.
After 1h30 of effort, you can start adding electrolytes to your water to compensate for your loss of minerals (sodium, magnesium, potassium and calcium) which ‘escape’ via your perspiration.
You can also add carbohydrates to your drink, either with our 500ml dilutable gel, which provides 30g of carbohydrates, or with an energy drink powder.
It's also important to stay well hydrated before and after exercise to help your body recover. You can find all our advice on hydration in our article : "Focus nutrition #5 : S'hydrater c'est la clé".
Your Baouw are suitable for all sports in general, not just endurance sports. The composition of the recipes guarantees a continuous and healthy supply of energy, whatever the activity. The frequency of use, however, depends on the type and intensity of effort.
Your bars, purées and spreads can also be enjoyed as healthy snacks throughout the day.
You'll find sport-specific advice and nutritional tips on our website, so don't hesitate to contact us by message or phone if you need more details.
With the exception of energy gels, all Baouw products are suitable for children. Baouw energy bars and purees have no added sugar and are made with fruit, vegetables, oilseeds, herbs, spices and extra virgin olive oil. They are therefore suitable for children and pose no risk.
Our spreads contain much less sugar than those available on the market. Composed simply of oilseeds, sugar and vegetable proteins, they offer an excellent alternative for a healthy, gourmet snack!
Your Bouw can be stored at room temperature between 15° and 25°, away from humidity. After opening, your energy purées and gels can be stored in the refrigerator for up to 48 hours. You can find all this information on the specific product pages in the “instructions for use” section.
To make your Baouw purchases easier and faster, we accept all of the following payment methods:
- Debit Card
- Visa Electron
- Visa
- Mastercard
- Maestro
- E-carte bleue
If you have the slightest problem with your payment, contact us directly on the site chat. We'll be able to answer your questions and help you find the best solution. We can also be reached at the following address eshop@baouw.fr
Refer a friend to Baouw and you'll receive €15 credited to your Baouw savings account, for each new friend who places an order on the site. Your sponsored friend will receive a 15% discount on his or her 1st order.
How does it work? Just follow these 4 simple steps:
- You can become a sponsor after placing at least one order on the Baouw website.
- Share the e-mail address associated with your Baouw account with your friend.
- By entering this information when creating their account, they will become your godchild and receive a 15% discount on their order by e-mail, valid from a purchase of €40.
- Once your new godson has validated his order using the code he received by email, you'll automatically be credited with €15 to your Baouw wallet.
You can find all this information on the : Club Baouw
It's possible that your code got lost in your spam or arrived a little late (10-15min after account creation). We also invite you to read the Club Baouw page and the previous question, which may help you understand the sponsorship conditions. If any points are unclear, or if you think you've covered them all, you can contact us via the contact form on this site.
Available in your customer account, this is where you'll find the money credited to your account following your referrals. This wallet can be used in one or more instalments for your next orders and, the cherry on your Baouw, it can be combined with any promotional codes you use!
These credits are for use in our online store and cannot be withdrawn in the form of a refund.
It's THE community for adventure enthusiasts! Whether you share our passion for outdoor play, our love of nature or our values of responsible living and healthy eating, you're welcome! When you join the club, you'll receive lots of sport-related nutrition tips, exclusive community discounts, sneak previews of new products and lots of other surprises!
First of all, thank you for your interest in Baouw! You can send your sponsorship application here, so that our partnership manager can take a look at it. We'll get back to you as soon as possible.
For any event-related request, you can send your file right here.
At Baouw, we've got a special offer that gives sports clubs a 30% discount on all orders over €500. The perfect opportunity for your members to benefit!
Find out all the conditions for making the right request here.
To resell our Baouw products, you can contact our sales team right here.
You can apply by sending your CV and cover letter to job@baouw.fr 😊
If you don't hear from us within 48 hours of placing your order, check your spam folder or contact customer service.
At Baouw, we try to keep our prices as fair as possible throughout the year. That's why we don't discount our products, and we don't have promo codes for first-time orders.
On the other hand, we have discounts on bulk purchases (packs of 20 or 40), as well as a ‘good deals’ tab, where you can find all our bargains.
Finally, we like to say a huge thank you to our loyal community. We'll be able to offer you exclusive deals via our newsletter if you join Club Baouw!
If you wish to return your order, please contact us at eshop@baouw.fr with your order number. We will then be able to answer your questions and give you the best possible advice.
Find out more about our terms and conditions of sale here !
You have a period of seven clear days from receipt of your products to exercise your right of withdrawal.
For full details of this procedure, please refer to our general terms and sale conditions.
Don't worry, orders arrive within 3 to 6 working days. You should have received a follow-up email from the carrier. It may have fallen into your spam folder.
After this period, you can contact us by email at the following address eshop@baouw.fr . We will then be able to check the delivery status and forward it to you.
If you have received your order but one or more items are missing, you can also let us know by e-mail and we will get back to you as soon as possible to resolve the problem.
Orders are processed and dispatched within 24 to 48 hours, depending on where the order is sent. We usually allow between 2 and 4 working days from the time you place your order to the time you receive it.
We remind you that express delivery is not available on our website, so plan to place your order a little in advance.
We deliver worldwide, with the exception of the following countries:
Afghanistan, Biélorussie, Birmanie, Afrique centrale, Cuba, République démocratique du Congo, Ethiopie, Haïti, Hong Kong, Iran, Irak, Liban, Libye, Mali, Nicaragua, Corée du Nord, Guinée, Guinée-Bissau, Russie, Somalie, Soudan, Syrie, Ukraine, Venezuela, Yémen et Zimbabwe.
Once your order has been dispatched, you'll receive an e-mail from the carrier enabling you to track the progress of your order.
If your order has arrived damaged, we advise you to send an e-mail to the following address: eshop@baouw.fr, if possible, send photos of your delivery note and the damaged parcel. We'll get back to you as soon as possible to resolve the problem.
If you have any doubts about creating your account, contact us using the form on this site or by e-mail eshop@baouw.fr. We will then be able to provide you with the best possible response and guidance depending on the problem you encounter.
You can request your forgotten password when you log in. You will then receive an email allowing you to change it. If you don't receive it, please check that the e-mail address you've provided is the correct one. If you still haven't received anything, please contact us via the contact form or by e-mail eshop@baouw.fr.
We recommend that any Baouwer concerned by intolerances or diabetes check with their GP before using our products. Every case is different, and a thorough understanding of the patient's needs is important.
All your Baouw are made with foods of high nutritional value. We've removed anything that could upset your digestion: lactose, cereals, gluten etc... So they're all perfectly suited to the various intolerances of this type. On the other hand, they all include oilseeds, particularly for their fat content.
For diabetics, the aim of Baouw products is to maintain a low glycaemic index during exercise, to avoid glycaemic peaks and reactive hypoglycaemia. Our bars and purées have no added sugar, so they have less impact on blood sugar levels and are therefore suitable for type 2 diabetics. We even have many consumers with type 1 diabetes who tell us that they get very good results when they eat Baouw.
To find out more, read this article: "DIABETE, ALIMENTATION ET SPORT"
Our 50g bars (excluding protein bars) and energy purées contain only the sugars naturally present in the fruit. The sweetness comes solely from the quality of the fruit used, picked when ripe, and the inventiveness of our chef Yoann Conte, who has two Michelin stars.
Our gels and protein bars contain agave syrup, a natural sweetener.
Baouw's aim is to provide you with the energy you need for your efforts, while remaining healthy for your body. Not adding refined sugars goes a long way towards achieving this. It's also a way of controlling and maintaining a moderate glycaemic index, to avoid blood sugar spikes that can lead to major slumps later on. To find out more about the positive effects of fructose on your body, read our blog article "Fructose, sans sucres ajoutés, glucides...Le point sur le grand méchant sucre !"
Baouw bars and purées contain only fruits, vegetables, oilseeds, herbs, spices and extra virgin olive oil. All these foods are organic.
The gels contain only fruit, agave syrup, plants and extra virgin olive oil.
In our protein range you'll find organic vegetable proteins and natural added sugars such as agave syrup or cane sugar.
The main difference between your gels and your purées is the carbohydrate content. Your purées, with no added sugar, contain an average of 15g of carbohydrates, whereas your gels contain 30g thanks to the natural sugars in the fruit and the added agave syrup.
The texture of your purees is more satiating because they're a little thicker, and the recipes are either savoury or sweet, so they're better suited to medium-intensity, long-duration efforts. Your gels, which are more concentrated, provide a real boost, are better suited to intense efforts and can be consumed either pure or diluted in a 500ml flask.
For more information on this subject, see the article : energy gels an purées énergétiques !
Your Baouw energy bars are grain-free. And we obviously have good reasons for not using them. Cereal bars are rich in gluten, not necessarily recommended for our intestines. They are often refined with empty calories and very sweet. This is not the case with all cereal bars, but it is important to read their composition carefully before consuming them.
If you'd like more information on the subject, read our article « BAOUW, LES BARRES DE CÉRÉALES… SANS CÉRÉALES ! »
Industrial compotes usually contain additives and added sugars, which are not recommended for your health. Baouw purees contain only the sugars naturally present in fruit. These sugars are better assimilated by the body. They are also higher in calories, as they contain lipids (from extra virgin olive oil) and proteins (more present in savoury recipes). They enable you to maintain all the nutrients you need during exercise, while preserving your health.
At Baouw, we've decided to make energy gels rhyme with naturalness, and at the same time, performance and health. In other words, energy gels that provide an optimal carbohydrate intake (30g per gel), are easy to chew and light to carry, but contain no refined sugars or other additives.
In other words, these are energy gels made entirely from foods found in nature, prepared in our own kitchen pots and pans, without the need for laboratory test tubes.
Conventional gels, on the other hand, supply the body with large quantities of ultra-processed carbohydrates (such as glucose syrup) and cause blood sugar levels to spike. This can be harmful to your health in the long term.
You can find all the information about our gels in the article : "Tout savoir sur nos gels d'origine naturelle"
You can find the nutritional composition of your Baouw on each product page.
In our manufacturing process, we focus on proximity. We always source and manufacture as close as possible to our customers, at three production sites, two in the South of France, the other in Catalonia.
You can buy your Baouw directly from our website. We also have a number of specialist sports shops throughout France. You can find them here: Baouw Resellers
Your Baouw products are suitable for all types of effort. You can find all our recommendations for use on the specific pages for each product, or directly on the back of your product's packaging.
Your Baouw products don't have a use-by date, just a best-before date (from the day of production, which is the recommended best-before date) that can vary from 12 to 24 months from production. Which means you can eat them even after that: they may just have lost a little taste or hardened a little.
Your products are preservative-free. Your recipes have been designed to contain antioxidant ingredients (extra virgin olive oil, fruit, spices, plants, etc.) and to be as unrefined as possible in order to preserve as much naturalness as possible while ensuring a long shelf life. Thanks in particular to their highly protective packaging.
We advise you to hydrate regularly at an average of 500 ml/h of effort, to be adapted according to the heat and your level of perspiration.
After 1h30 of effort, you can start adding electrolytes to your water to compensate for your loss of minerals (sodium, magnesium, potassium and calcium) which ‘escape’ via your perspiration.
You can also add carbohydrates to your drink, either with our 500ml dilutable gel, which provides 30g of carbohydrates, or with an energy drink powder.
It's also important to stay well hydrated before and after exercise to help your body recover. You can find all our advice on hydration in our article : "Focus nutrition #5 : S'hydrater c'est la clé".
Your Baouw are suitable for all sports in general, not just endurance sports. The composition of the recipes guarantees a continuous and healthy supply of energy, whatever the activity. The frequency of use, however, depends on the type and intensity of effort.
Your bars, purées and spreads can also be enjoyed as healthy snacks throughout the day.
You'll find sport-specific advice and nutritional tips on our website, so don't hesitate to contact us by message or phone if you need more details.
With the exception of energy gels, all Baouw products are suitable for children. Baouw energy bars and purees have no added sugar and are made with fruit, vegetables, oilseeds, herbs, spices and extra virgin olive oil. They are therefore suitable for children and pose no risk.
Our spreads contain much less sugar than those available on the market. Composed simply of oilseeds, sugar and vegetable proteins, they offer an excellent alternative for a healthy, gourmet snack!
Your Bouw can be stored at room temperature between 15° and 25°, away from humidity. After opening, your energy purées and gels can be stored in the refrigerator for up to 48 hours. You can find all this information on the specific product pages in the “instructions for use” section.
To make your Baouw purchases easier and faster, we accept all of the following payment methods:
- Debit Card
- Visa Electron
- Visa
- Mastercard
- Maestro
- E-carte bleue
If you have the slightest problem with your payment, contact us directly on the site chat. We'll be able to answer your questions and help you find the best solution. We can also be reached at the following address eshop@baouw.fr
Refer a friend to Baouw and you'll receive €15 credited to your Baouw savings account, for each new friend who places an order on the site. Your sponsored friend will receive a 15% discount on his or her 1st order.
How does it work? Just follow these 4 simple steps:
- You can become a sponsor after placing at least one order on the Baouw website.
- Share the e-mail address associated with your Baouw account with your friend.
- By entering this information when creating their account, they will become your godchild and receive a 15% discount on their order by e-mail, valid from a purchase of €40.
- Once your new godson has validated his order using the code he received by email, you'll automatically be credited with €15 to your Baouw wallet.
You can find all this information on the : Club Baouw
It's possible that your code got lost in your spam or arrived a little late (10-15min after account creation). We also invite you to read the Club Baouw page and the previous question, which may help you understand the sponsorship conditions. If any points are unclear, or if you think you've covered them all, you can contact us via the contact form on this site.
Available in your customer account, this is where you'll find the money credited to your account following your referrals. This wallet can be used in one or more instalments for your next orders and, the cherry on your Baouw, it can be combined with any promotional codes you use!
These credits are for use in our online store and cannot be withdrawn in the form of a refund.
It's THE community for adventure enthusiasts! Whether you share our passion for outdoor play, our love of nature or our values of responsible living and healthy eating, you're welcome! When you join the club, you'll receive lots of sport-related nutrition tips, exclusive community discounts, sneak previews of new products and lots of other surprises!
First of all, thank you for your interest in Baouw! You can send your sponsorship application here, so that our partnership manager can take a look at it. We'll get back to you as soon as possible.
For any event-related request, you can send your file right here.
At Baouw, we're running a special offer that gives collectives a 30% discount on all orders over €500. The perfect opportunity for your members to benefit!
Find out all the conditions for making the right request here.
To resell our Baouw products, you can contact our sales team right here.
You can apply by sending your CV and cover letter to job@baouw.fr 😊